General Terms

1. On instructing us to carry out any form of work, the client agrees to our Terms and Conditions of the business contained below.
2. General office hours are Monday to Friday 9.00am – 5.00pm.  Work outside of these hours by negotiation.
3. Please note the hourly rate does not include the following:  Vehicle mileage, courier fees, hardware – CD’s, memory sticks, printing, photocopying, scanning, labels, stationery, postage and packaging, international phone calls, incurred on behalf of the client.
4. Final documentation may not be released until payment has been received.

5. All client information is treated as confidential and we do not sell or share information with third parties.

Invoicing & Payment Terms

1. Invoices are sent out at the beginning of the month for work completed the previous month or upon completion of a project.
2. Payment is due within 7 days from the date of invoice.
3. Casual hourly rate projects require a 50% Deposit, 50% balance Net 7 Days.
4. Business Start-Up Packages and WaveApps set-up require full payment prior to starting work.
5. Overdue invoices will incur a late payment fee of 2.5% added per month until it is paid. 
6. If an invoice remains unpaid for longer than 90 days the debt will be handed over to a debt collection agency to collect.
7. Payment options: Preferred method of payment is direct credit via online bank transfer or business cheque.
8. Hourly rate does not include disbursements – e.g. vehicle mileage, travel time, carparking, hardware (CD’s, memory sticks, etc), printing, photocopying, scanning, stationery, postage and packaging, courier fees or international phone calls and will be charged separately.
9. A signed contract may be required prior to commencement of services.